Question 1

Will the european plug allow me to charge my us spec volt in a standard european 220v outlet while i am in europe?

Accepted Answer

Hello There,

Yes,  it will charge your Volt in Europe with the 220volt European outlet and it would be 3 to 4 times faster than US factory charger. Thanks. PRIMECOMTECH

Question 2

is it safe to leave charger unit plugged in all the time even if not charging the vehicle

Accepted Answer

Yes, you may leave the charger plugged in. The charger does not place high voltage on the terminals until it senses it is connected to the car. You may want to consider purchasing a "EV charger plug nozzle holster dock" to mount on your wall, so the charge cord is always supported and out of harm's way when it is not connected to the car.

Question 3

I have seen other customers saying it takes just over 2 hours to fully charge their c-max. mine takes over 4hrs. is my charger defective?

Accepted Answer

Hello There,

If your one of the fuse is tripped on the fusebox your charger will go in to level1 mode which will take 4 hours to charge . Please call us at 610-905-2510 to help you over the phone and try to solve the issiue.  
Thanks 
David

Question 4

(14-50 option) What is the length from the 14-50p to the module and from the module to the J1772... for each length option sold?

Accepted Answer

Manufacturer UPDATE:
For 30Ft Units: from the charger box to J1772 (car) connector is ~27ft , from the charger to power outlet (wall power) connector is ~3ft.
For 35Ft Units: from the charger box to J1772 (car) connector is ~31ft , from the charger to power outlet (wall power) connector is ~4ft.
For 40Ft Units: from the charger box to J1772 (car) connector is ~37ft , from the charger to power outlet (wall power) connector is ~4ft.
For 50Ft Units: from the charger box to J1772 (car) connector is ~47ft , from the charger to power outlet (wall power) connector is ~5ft.

Also, we have over 10 different power outlet plug types; so that you do not need to make another investment every time you go a to new power outlet type; whether due to moving into a new house or changing the current workplace.

Please give us your Amazon order number; we can ship the new pigtail right away for you, for example, free of charge, we can swap the 10-30 pigtail for the 14-50 without having to purchase a new charger base unit.

We can do this during one year warranty period, after one year or even before you are always welcome to buy ($49/each )  more than one kind of power pigtails so that you can use your EV charger in multiple locations without requiring buying whole new charger every time.

Please give us your Amazon order number; we can ship the new pigtail right away to you.

Or call us at 1-416-548-4046 in Canada and 1- 408-215-2023 in the US 
Also, if in a question; you can send us the picture of your new power outlet for making sure: with your cellphone please take a picture of your power outlet and text to our USA SMS/TEXT picture message # 1-610-905-2510

Thanks.
David 
Primecomtech

Item Weight	8 Pounds
Item Dimensions D x W x H	2"D x 4"W x 7"H
Color	14-50P
Energy Specifications Met	UL, CE
Current Rating	16 Amps
Input Voltage	220 Volts
Output Voltage	240 Volts

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PRIMECOM Level 2 Electric Vehicle (EV) Charger (220V / 240Volt, 16Amp) Portable EVSE Smart Electric Car Charger, 30', 40', and 50 Feet Lengths (30 Feet, 14-50P)

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